Feedback of our Services Flood In!

Maybe not the best choice of titles considering Cumbria's current weather but at least in this weather the residents of Great Salkeld are able to work from home when they can't get to work on their new super fast connections...

"I am delighted with the broadband; to have business broadband speeds at home has been fantastic as it means that I can work from home and achieve what I want to, rather than having my work outputs restricted by the limitations of the broadband, which is a real benefit, so, so far I think it is fantastic.

I have not had any connectivity issues, the broadband does not drop out as used to be the case, neither does it freeze and waste time buffering so am delighted with that.

The installation and service provided by NextGenUs setting up both the broadband and Vonage was excellent – many thanks for sorting everything out.Certainly – to date – I have no reservations that I have made anything other than the right decision to change providers.  As far as broadband speeds are compared then there is no comparison and from a phone point of view the clarity of reception on phone calls is much better – I can actually hear what people are saying when I answer the phone whereas before I was thinking I was going deaf or needing to change my phone equipment!!"

Peter P, Great Salkeld

"Firstly, I would like to thank the broadband team very much for bringing high speed broadband to our home.

The broadband is fantastic, my son has not been dropped out of any online games since we switched. The internet is also much quicker even when my family are running 2 or 3 appliances.

The customer service face to face was brilliant.  Nothing was too much trouble and any questions were answered fully or investigated and resolved with regular updates as to the situations progress.

I have also transferred my phone which despite an initial glitch now works well.  I am now notified of voice mails via emails which allows me to pick them up anywhere on my phone, how convenient!!

Thanks again for bringing this to our village, my family and I very much appreciate it."
Gail M, Great Salkeld

Service is now available in Great Salkeld, Milburn, Blencarn and Kings Meaburn with delivery to other areas proceeding over the coming months. See our dedicated Cumbria microsite for more information and to register your community today.